** DAQ HELP DESK - INSTRUCTIONS **

To assist our customers in maximizing the performance of their StarWatch systems and sub-components, DAQ provides a “Help Desk” interface that includes a searchable knowledge base and a ti...

How do I access downloads on the DAQ website?

To assist our customers in maximizing the performance of their systems and sub-components, DAQ maintains an on-line database of downloadable files, including software updates, user manuals, and produc...

StarGate III network controller - overview

RIOX expansion module - overview

RADC network controller - overview

The DAQ multi-function RADC (Remote Area Data Collector) acts as a network controller for the StarWatch™ suite of security products, offering a versatile communications interface for door contro...

Local Controller - overview

As part of an integrated StarWatch™ security system, the DAQ Local Controller is capable of providing complete access control facilities for up to two configured doors. Normally used in conjunct...

Access-Secure Keypad - overview

PMC (Primary Monitor Console) - overview

Poller Mux data processing hub - overview

EntroStar access control panel - overview

StarWatch SMS - overview

Port Security - overview

Mobile solutions - overview

StarWatch GMS - overview

StarWatch GMS - typical system installation diagram

Customer List

DAQ Business Profile - security

StarWatch - product line overview

StarWatch SMS - Access Control

Fielding systems at U.S. Army bases and other critical facilities for more than 20 years, the StarWatch platform provides state-of-the-art access control solutions hardened in the world’s most s...

StarWatch SMS - Intrusion Detection

Reflecting decades of experience protecting personnel and assets at U.S. Department of Defense installations, StarWatch SMS comprises one of the world’s premier intrusion detection solutions. Me...

StarWatch SMS - Video Management

StarWatch SMS supports the latest generation of video management and recording technologies, offering flexible solutions to meet any security requirement. True video integration with access control,...

Issuing PIC numbers

I am trying to issues a PIC for severel of my users and when they imput them it says "PIC is blocked" and won't let them save the PIC. It has only happend to three useres, all the others were abel to ...

EntroStar access control panel FAQ - frequently asked questions

The attached document contains a list of frequently asked questions related to the EntroStar access control panel. Topics include the following:

EntroStar technical specifications

HOUSING

EntroStar power / electrical requirements

ELECTRICAL

EntroStar indicators and connections

The attached file provides a graphic overview of EntroStar indicators and connections: inputs / outputs RJ45 connector

EntroStar PICS (Protocol Implementation Conformance Statement)

The attached file provides the PICS (Protocol Implementation Conformance Statement) for the BACnet® protocol used by the EntroStar™ access control panel. The PICS is based on ANSI/ASHRAE Sta...

How to install an EntroStar panel

The attached document (EntroStar Access Control Panel - Hardware Installation Guide) contains step-by-step instructions on how to properly install an EntroStar panel. The guide includes the following ...

What readers can I use on the EntroStar?

Answer:  Any Wiegand compatible reader, including all forms of biometric.  

What is the card capacity of EntroStar?

Answer:  This depends on how many access rights etc., but potentially 1M+.  

Does EntroStar support 4-state monitoring of alarm inputs?

Answer:  Yes.   Other related questions/answers:

Does the EntroStar break glass monitor input unlock the door when in alarm?

Answer:  No, the input is for monitoring DPDT break glass units only. Wire the lock through the break glass unit to drop power to the lock.

Can EntroStar talk to any BACnet master station?

Answer:  Yes, if that master fully supports ANSI/ASHRAE 135-2010.

Can an EntroStar talk to more than one master station?

Answer:  Yes, BACnet supports multiple subscribers.  

If I lose communications to the EntroStar what happens?

Answer:  All events are buffered with local time stamping for subsequent upload.

Can EntroStar be installed on a network with fixed IP addresses?

Answer:  No, EntroStar will look for a DHCP server b

Can EntroStar units be installed in different time zones?

Answer:  Yes, an advanced setting specifies a UTC offset for the EntroStar.  

How do I connect a non RJ45 reader to EntroStar?

Answer:  Use the RJ45/terminal block adapter and then std. CAT5 cable..  

Do I have to power EntroStar over PoE/PoE+?

Answer:  No, an optional 12vPSU with/without battery can be specified.  

If I choose PoE/PoE+ can I still connect a battery to the EntroStar?

Answer:  Yes, the PoE/PoE+ supply will actually trickle charge the battery.  

Do I need PoE+ to control 2 magnetic locks with an EntroStar?

Answer:  It depends on the lock. Some newer locks, like VORTEX VX2400LP, pull only 300mA@12V.

What happens to my card/access data if I lose power to the EntroStar?

Answer:  All card/access data is held in non-volatile memory.

EntroStar - If I configure my system to support simple 56 bit, 32 bit, or 16 bit card numbers, my PINs don’t work?

Answer:  Upgrade your EntroStar firmware to V1.2 or later.

Why won’t my EntroStar unit power from a 12VDC battery?

Answer:  For the EntroStar power supply and battery, the battery back-up will only work when it switches over from mains power.  If you have powered up the unit and then lose power, the...

Entrostar Manufacture Warranty

What is the Manufacture warranty length for the Entrostar controllers? The standard warranty on Entrostars is 2 years from date of shipment. Tom Panoff VP Technical Services DAQ Electronics, LLC tom....

How do I setup and use the EntroStar PIC access function?

An instruction supplement entitled EntroStar PIC Access - Setup and Use covering configuration, personnel registration, events/alarms, and other related concepts is available on the DAQ Var

How do I physically restore an EntroStar panel using the USB port?

An instruction supplement entitled EntroStar USB Function covering the physical restoration of an EntroStar panel to a known state when the panel is in a non-configurable state is available ...

How do I import persons from an existing worksheet?

An instruction supplement entitled Importing Persons from Worksheets covering .csv files, Excel sheets, the persons import function and other related concepts is available on the DAQ VAR Por...

How do I set up a remote device server over SQL TCP/IP?

An instruction supplement entitled SQL TCP/IP for Remote Device Server covering remote connections, login, device server setup, and other related concepts is available on the DAQ VAR Portal

How do I setup and use the visitor management function?

An instruction supplement entitled Visitor Management Setup and Use covering workstation configuration, visitor workflow, and other related concepts is available on the DAQ VAR Portal

How do I perform a software update?

An instruction supplement entitled Performing a Software Update covering installation .msi files, the StarWatch setup window, and other related concepts is available on the DAQ VAR Portal

How do I accomplish RPI configuration using Site Builder?

An instruction supplement entitled RPI Configuration covering drivers, panel configuration, templates, and other related concepts is available on the DAQ VAR Portal

How to add the Desktop Experience feature - resolves exception error (Windows Server 2008 R2 Standard)

The attached .pdf file is a short guide on how to add a feature called Desktop Experience to Windows Server 2008 R2 Standard to solve an exception error discovered in the StarWatch SMS Operator applic...

How to configure a workstation for video

The attached .pdf file is a short guide on how to add video capability to a workstation under a StarWatch SMS license using the Administrator Panel application.

RPI over UDP/IP protocol overview - StarGate III (eRADC) communications over Ethernet

The attached .pdf file is a short overview of StarGate III (eRADC) communications over Ethernet.

How to configure an eRADC for Starwatch SMS

The attached .pdf document is a quick overview of how to configure an eRADC with StarWatch SMS. The

How to create, print, and export event reports in StarWatch SMS

The attached .pdf file is a short guide on how to perform a filtered search within StarWatch SMS for system events and then print or expo

Typical configuration errors when using RPI Driver

The attached .pdf file is an overview of common errors made by system administrators when configuring stations, zones, ports, etc. using RPI driver.

How to factory reset a StarGate-5 panel

The attached .pdf file is a short guide on how to install and utilize the Putty application to reset a StarGate-5 board to its original factory settings.

How to factory reset an EntroStar panel

The attached .pdf file is a short guide on how to install and utilize the Putty application to reset an EntroStar board to its original factory settings.

How to install and use Asure ID badging

The attached .pdf file is a short guide on how to install and utilize the Asure ID application to create an access card, ID badge, or visitor pass template and print the final design.  

How to make and use RPI templates

The attached .pdf file is a short guide on how to make an RPI template and use it to quickly create new stations with associated zones and points.    

How to manually update EntroStar firmware

The attached .pdf file is a short guide on how to update EntroStar firmware using the BACnet browser, WinSCP, and the Putty application. &n

Issue: when a returned or terminated card still functions

The attached .pdf file is an overview of an operator workflow change that can correct a testing issue where access cards are still enabed after being set to the returned/terminated condition.  &...

How to reduce the size of the transaction log file

The attached .pdf file is a short guide on how to increase disk space by shrinking the database log file using the Management Console application.

How to renew your demo license

The attached .pdf file is a short guide on how to renew your StarWatch SMS demo license by moving the license file to a secondary folder and re-entering your product key.    

How to restore and shrink a database log

The attached .pdf file is a short guide on how to use the SQL Server Management Studio tool to restore/shrink a database log.    

How to restore backup file using SQL Server Studio

The attached .pdf file is a short guide on how to use the SQL Server Management Studio and Blade Runner applications to restore the system backup file.

How to set up an automatic procedure

The attached .pdf file is a short guide on how to create, define, and trigger/schedule a new automation or command procedure.

How to set up SQL Server for remote client access

The attached .pdf file is a short guide on how to adjust your computer settings to enable TCP/IP and allow remote connections.

How to setup USB 3.0 drivers on Dell R530 Servers

The attached .pdf file is a short guide on how to resolve a USB 3.0 drivers issue on the R530 server using a provided download and installation instructions.    

How to stop Windows 10 reboots

The attached .pdf file is a short guide on how to permanently stop Windows 10 automatic reboots that are triggered after installing updates.

ICIDS: how to update a StarWatch SMS system

The attached .pdf is a short guide on how to update the StarWatch SMS application from an old release to a new release.  

How to use advanced filters

The attached .pdf is a short guide on how to create and customize filters for searching the StarWatch SMS database for specific card types, personnel categories, etc.  

How to use VLC in StarWatch SMS

The attached file is a short description of improvements made to the VLC Editor to simplify initial configuration and the selection of media files.

How to generate an issued credentials report

The attached .pdf is a short guide on how to create reports within StarWatch SMS detailing the credent

How to Discover an EntroStar using its Mac Address

The attached file presents options for discovering an EntroStar panel if you are unsuccessful using the tools within the Site Planner application. A good way to find a panel in Wireshark is to set up ...

How to Configure StarWatch SMS for LDAP Authentication

The StarWatch SMS suite allows for the use of LDAP communication to store and extract objects such as usernames and passwords in/from Active Directory. This