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** DAQ HELP DESK - INSTRUCTIONS **
To assist our customers in maximizing the performance of their StarWatch systems and sub-components, DAQ provides a “Help Desk” interface that includes a searchable knowledge base and a ti...
How do I access downloads on the DAQ website?
To assist our customers in maximizing the performance of their systems and sub-components, DAQ maintains an on-line database of downloadable files, including software updates, user manuals, and produc...
StarGate III network controller - overview
The DAQ multi-function StarGate III acts as a network controller for the StarWatch™ suite of security products, offering a versatile communications interface for door controllers, alarm panels, ...
RIOX expansion module - overview
DAQ RIOX (RADC Input/Output Expansion) modules are used to increase the point count of RADC network controllers, enabling the integration of additional exterior StarWatch™ components and sensors...
RADC network controller - overview
The DAQ multi-function RADC (Remote Area Data Collector) acts as a network controller for the StarWatch™ suite of security products, offering a versatile communications interface for door contro...
Local Controller - overview
As part of an integrated StarWatch™ security system, the DAQ Local Controller is capable of providing complete access control facilities for up to two configured doors. Normally used in conjunct...
Access-Secure Keypad - overview
When communicating with an associated RADC network controller, the DAQ Access-Secure Keypad is capable of monitoring and securing up to eight geographic alarm zones. Access to independent zones is eas...
PMC (Primary Monitor Console) - overview
Providing a scalable front end for StarWatch™ security systems, the DAQ PMC (Primary Monitor Console) acts as an intelligent data center, processing and storing information collected from remote...
Poller Mux data processing hub - overview
Acting as powerful, intermediate data processing hubs in large-scale StarWatch™ security systems, DAQ Poller Mux modules collect information from multiple RADC network controllers and record sel...
EntroStar access control panel - overview
EntroStar™ is the world’s first PoE/PoE+ native BACnet® access control panel, offering true open connectivity for diverse applications. Designed to communicate with any ANSI/ASHRAE 135...
StarWatch SMS - overview
Evolving from the StarWatch technology suite installed at the Pentagon and numerous U.S. military facilities worldwide, the StarWatch SMS platform offers versatile solutions for complex security chall...
Port Security - overview
Ranging from access control to intrusion detection, DAQ enables a total solution for seaport security. The attached case study exemplifies the use of DAQ access control software to secure a complex po...
Mobile solutions - overview
Built on the StarWatch™ SMS platform and the latest in wireless communications technology, the StarWatch mobile application is specifically designed for installations that require security perso...
StarWatch GMS - overview
Designed to securely manage the flow of vehicle and pedestrian traffic into military bases, corporate campuses, and large parking garages, StarWatch GMS provides flexible entry point solutions that au...
StarWatch GMS - typical system installation diagram
Featuring modular gate control software/hardware components, StarWatch GMS can easily adapt to a wide range of applications and environments. The attached diagram represents just one version of a...
Customer List
DAQ security products are supplied to end-users and system integrators in the government, military, industrial, and commercial sectors. The attached .pdf document provides a list of our key custome...
DAQ Business Profile - security
For over 40 years, DAQ Electronics has been a leader in the field of high-speed electronic automation, serving applications in both the Physical Security and SCADA markets. Our security technolog...
StarWatch - product line overview
Through an innovative, high-speed communications interface, the StarWatch front-end operating system collects information from geographically dispersed devices, processing data locally and transferrin...
StarWatch SMS - Access Control
Fielding systems at U.S. Army bases and other critical facilities for more than 20 years, the StarWatch platform provides state-of-the-art access control solutions hardened in the world’s most s...
StarWatch SMS - Intrusion Detection
Reflecting decades of experience protecting personnel and assets at U.S. Department of Defense installations, StarWatch SMS comprises one of the world’s premier intrusion detection solutions. Me...
StarWatch SMS - Video Management
StarWatch SMS supports the latest generation of video management and recording technologies, offering flexible solutions to meet any security requirement. True video integration with access control,...
Issuing PIC numbers
I am trying to issues a PIC for severel of my users and when they imput them it says "PIC is blocked" and won't let them save the PIC. It has only happend to three useres, all the others were abel to ...
EntroStar access control panel FAQ - frequently asked questions
The attached document contains a list of frequently asked questions related to the EntroStar access control panel. Topics include the following: specifications (capability / communications) ...
EntroStar technical specifications
HOUSING   Dimensions:       8.15 in. (207 mm) x 5.35 in. (136 mm) x 1 in. (25 mm)   Rating:            &nb...
EntroStar power / electrical requirements
ELECTRICAL   Supply:       PoE:         12.9W (min) 15.4W (max)         ...
EntroStar indicators and connections
The attached file provides a graphic overview of EntroStar indicators and connections: inputs / outputs RJ45 connectors LED behavior accessories recommended cable specifi...
EntroStar PICS (Protocol Implementation Conformance Statement)
The attached file provides the PICS (Protocol Implementation Conformance Statement) for the BACnet® protocol used by the EntroStar™ access control panel. The PICS is based on ANSI/ASHRAE Sta...
How to install an EntroStar panel
The attached document (EntroStar Access Control Panel - Hardware Installation Guide) contains step-by-step instructions on how to properly install an EntroStar panel. The guide includes the following ...
What readers can I use on the EntroStar?
Answer:  Any Wiegand compatible reader, including all forms of biometric.   Other related questions/answers:   Q.         What is...
What is the card capacity of EntroStar?
Answer:  This depends on how many access rights etc., but potentially 1M+.   Other related questions/answers:   Q.         What r...
Does EntroStar support 4-state monitoring of alarm inputs?
Answer:  Yes.   Other related questions/answers:   Q.         What is the card capacity of EntroStar? A.    ...
Does the EntroStar break glass monitor input unlock the door when in alarm?
Answer:  No, the input is for monitoring DPDT break glass units only. Wire the lock through the break glass unit to drop power to the lock.   Other related questions/answers: ...
Can EntroStar talk to any BACnet master station?
Answer:  Yes, if that master fully supports ANSI/ASHRAE 135-2010.   Other related questions/answers:     Q.         Can an ...
Can an EntroStar talk to more than one master station?
Answer:  Yes, BACnet supports multiple subscribers.   Other related questions/answers:   Q.         Can EntroStar talk to any BAC...
If I lose communications to the EntroStar what happens?
Answer:  All events are buffered with local time stamping for subsequent upload.   Other related questions/answers:   Q.         ...
Can EntroStar be installed on a network with fixed IP addresses?
Answer:  No, EntroStar will look for a DHCP server by default. If it fails to find one, EntroStar will assign itself a unique private IP address.   Other related questions/answ...
Can EntroStar units be installed in different time zones?
Answer:  Yes, an advanced setting specifies a UTC offset for the EntroStar.   Other related questions/answers:   Q.         Can E...
How do I connect a non RJ45 reader to EntroStar?
Answer:  Use the RJ45/terminal block adapter and then std. CAT5 cable..   Other related questions/answers:     Q.         C...
Do I have to power EntroStar over PoE/PoE+?
Answer:  No, an optional 12vPSU with/without battery can be specified.   Other related questions/answers:   Q.         If I choos...
If I choose PoE/PoE+ can I still connect a battery to the EntroStar?
Answer:  Yes, the PoE/PoE+ supply will actually trickle charge the battery.   Other related questions/answers:   Q.         Do I ...
Do I need PoE+ to control 2 magnetic locks with an EntroStar?
Answer:  It depends on the lock. Some newer locks, like VORTEX VX2400LP, pull only 300mA@12V.   Other related questions/answers:   Q.      ...
What happens to my card/access data if I lose power to the EntroStar?
Answer:  All card/access data is held in non-volatile memory.   Other related questions/answers:   Q.         Do I have to power ...
EntroStar - If I configure my system to support simple 56 bit, 32 bit, or 16 bit card numbers, my PINs don’t work?
Answer:  Upgrade your EntroStar firmware to V1.2 or later.       Click for the complete EntroStar access control panel FAQ. 
Why won’t my EntroStar unit power from a 12VDC battery?
Answer:  For the EntroStar power supply and battery, the battery back-up will only work when it switches over from mains power.  If you have powered up the unit and then lose power, the...
Entrostar Manufacture Warranty
What is the Manufacture warranty length for the Entrostar controllers? The standard warranty on Entrostars is 2 years from date of shipment. Tom Panoff VP Technical Services DAQ Electronics, LLC tom....
How do I setup and use the EntroStar PIC access function?
An instruction supplement entitled EntroStar PIC Access - Setup and Use covering configuration, personnel registration, events/alarms, and other related concepts is available on the DAQ Var ...
How do I physically restore an EntroStar panel using the USB port?
An instruction supplement entitled EntroStar USB Function covering the physical restoration of an EntroStar panel to a known state when the panel is in a non-configurable state is available ...
How do I import persons from an existing worksheet?
An instruction supplement entitled Importing Persons from Worksheets covering .csv files, Excel sheets, the persons import function and other related concepts is available on the DAQ VAR Por...
How do I set up a remote device server over SQL TCP/IP?
An instruction supplement entitled SQL TCP/IP for Remote Device Server covering remote connections, login, device server setup, and other related concepts is available on the DAQ VAR Portal....
How do I setup and use the visitor management function?
An instruction supplement entitled Visitor Management Setup and Use covering workstation configuration, visitor workflow, and other related concepts is available on the DAQ VAR Portal. If yo...
How do I perform a software update?
An instruction supplement entitled Performing a Software Update covering installation .msi files, the StarWatch setup window, and other related concepts is available on the DAQ VAR Portal. I...
How do I accomplish RPI configuration using Site Builder?
An instruction supplement entitled RPI Configuration covering drivers, panel configuration, templates, and other related concepts is available on the DAQ VAR Portal. If you are a certified D...
How to add the Desktop Experience feature - resolves exception error (Windows Server 2008 R2 Standard)
The attached .pdf file is a short guide on how to add a feature called Desktop Experience to Windows Server 2008 R2 Standard to solve an exception error discovered in the StarWatch SMS Operator applic...
How to configure a workstation for video
The attached .pdf file is a short guide on how to add video capability to a workstation under a StarWatch SMS license using the Administrator Panel application. On a new StarWatch SMS system, you w...
RPI over UDP/IP protocol overview - StarGate III (eRADC) communications over Ethernet
The attached .pdf file is a short overview of StarGate III (eRADC) communications over Ethernet.   eRADC The eRADCis a new version of the StarGate III board that can be connected to 1...
How to configure an eRADC for Starwatch SMS
The attached .pdf document is a quick overview of how to configure an eRADC with StarWatch SMS. The eRADC is a new version of the StarGate III board that can be connected to 10/100 Base...
How to create, print, and export event reports in StarWatch SMS
The attached .pdf file is a short guide on how to perform a filtered search within StarWatch SMS for system events and then print or export the resulting report.
Typical configuration errors when using RPI Driver
The attached .pdf file is an overview of common errors made by system administrators when configuring stations, zones, ports, etc. using RPI driver. Remote SCIF RADC Channel PMUX and RADC S...
How to factory reset a StarGate-5 panel
The attached .pdf file is a short guide on how to install and utilize the Putty application to reset a StarGate-5 board to its original factory settings. Warning: this reset should only be per...
How to factory reset an EntroStar panel
The attached .pdf file is a short guide on how to install and utilize the Putty application to reset an EntroStar board to its original factory settings. Warning: this reset should only b...
How to install and use Asure ID badging
The attached .pdf file is a short guide on how to install and utilize the Asure ID application to create an access card, ID badge, or visitor pass template and print the final design.   One...
How to make and use RPI templates
The attached .pdf file is a short guide on how to make an RPI template and use it to quickly create new stations with associated zones and points.    
How to manually update EntroStar firmware
The attached .pdf file is a short guide on how to update EntroStar firmware using the BACnet browser, WinSCP, and the Putty application.   Warning: this reset should only be performe...
Issue: when a returned or terminated card still functions
The attached .pdf file is an overview of an operator workflow change that can correct a testing issue where access cards are still enabed after being set to the returned/terminated condition.  &...
How to reduce the size of the transaction log file
The attached .pdf file is a short guide on how to increase disk space by shrinking the database log file using the Management Console application.
How to renew your demo license
The attached .pdf file is a short guide on how to renew your StarWatch SMS demo license by moving the license file to a secondary folder and re-entering your product key.    
How to restore and shrink a database log
The attached .pdf file is a short guide on how to use the SQL Server Management Studio tool to restore/shrink a database log.    
How to restore backup file using SQL Server Studio
The attached .pdf file is a short guide on how to use the SQL Server Management Studio and Blade Runner applications to restore the system backup file.
How to set up an automatic procedure
The attached .pdf file is a short guide on how to create, define, and trigger/schedule a new automation or command procedure.
How to set up SQL Server for remote client access
The attached .pdf file is a short guide on how to adjust your computer settings to enable TCP/IP and allow remote connections. This guide will provide steps for resolving the following error: ...
How to setup USB 3.0 drivers on Dell R530 Servers
The attached .pdf file is a short guide on how to resolve a USB 3.0 drivers issue on the R530 server using a provided download and installation instructions.    
How to stop Windows 10 reboots
The attached .pdf file is a short guide on how to permanently stop Windows 10 automatic reboots that are triggered after installing updates. Windows 10 is known to auto-restart your PC when i...
ICIDS: how to update a StarWatch SMS system
The attached .pdf is a short guide on how to update the StarWatch SMS application from an old release to a new release.   Note: this instruction is intended for systems under the ICIDS pr...
How to use advanced filters
The attached .pdf is a short guide on how to create and customize filters for searching the StarWatch SMS database for specific card types, personnel categories, etc.  
How to use VLC in StarWatch SMS
The attached file is a short description of improvements made to the VLC Editor to simplify initial configuration and the selection of media files. In release version 5.3.461, the VLC configurati...
 

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